Breeze Pet Salon Policies
Please kindly give 24 hours notice if you cannot make your appointment. Doing this gives us ample time to fill the spot with someone from our cancellation list.
-No call/NO SHOW
If you forget to call or fail to show up for your appointment a $20 NO SHOW fee will be added to your account.
If you are over 15 minutes late for your appointment there will be a $10 late charge. Also your dog may be finished later as clients who showed up on time will take priority.
If you are over 30 minutes late for your appointment you will need to reschedule and the NO SHOW fee of $20 will be added to your account.
If a no call/NO SHOW happens a second time 1/2 price of the groom will be added to your account.
If a no call/NO SHOW happens a third time the full price of the groom will be added to your account and you will need to pre-pay for future appointments.
-Late Pick Up
If your dog is left for over 2 hours after he/she is finished without making prior arrangements with your groomer a daycare fee of $10 will be added to your total for the day.
If you are late picking up and your dog is left past closing time a fee of $10 per 15 minutes will be added to your total for the day.
-Showing up early to pick up
For the safety of your dog please do not show up before we call or the time discussed at drop off. Your pup will get excited if they see you and they may get hurt or we may not be able to finish them!
We realize life happens and we will try our best to accommodate.
All we ask is that you keep in mind that our time is valuable. One late client can put us behind and affect everyone for the rest of the day. Lost revenue from missed appointments can hurts us. This is our career and how we pay our bills and feed our families. Repeated no shows and late pick ups will not be tolerated.
Breeze Pet Salon